Optimizing the Patient Experience and Maintaining Your Ability to Pivot
The silver lining of this past tumultuous year is the expansion and acceptance of telehealth throughout various healthcare venues and the flexibility that healthcare operators championed. That being said, as vaccinations continue and the pandemic gets under control, patients will still have lingering anxiety about seeking healthcare services and they will also have choices in their healthcare providers. With virtual services available now, accessibility beyond their immediate
communities is a reality. They will look for the optimum patient experience. The focus of 2021, should be on optimizing the patient experience to set your organization apart from the rest. They need to feel they are safe when entering your facility. The virtual experience should be user-friendly and when onsite, promote contactless processes where ever possible. Now is the time for your facilities to review the patient journey and make necessary improvements while maintaining the ability to pivot when necessary. Take a look at improving this journey through state-of-the-art automation, improving flexible workflows, implement online or mobile scheduling, registration and check-in. And most importantly, optimize the experience by making the cost competitive in the market.
Vendors, Emergency and Ambulatory Service Providers Should Consider Entering the Rural Market with the implementation of Rural Emergency Hospital Classification
The new Rural Emergency Hospital classification recently announced by CMS opens the door for emergency physician organizations, staffing agencies, and ambulatory service providers to enter rural markets by partnering or contracting with existing rural hospitals who may need expertise or additional specialized staff to meet the requirements of the classification. The financial incentives for this new classification is projected to assist struggling rural hospitals to promote much needed services in these communities and shift the focus to emergency and outpatient services from inpatient care.